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Holiday Illness and Accident

Complaints

Complaints Procedure

  • Scope

This procedure addresses how 33Legal deals with complaints from clients.

  • Responsibilities

All Employees/Staff are responsible for ensuring any complaints made in relation to the scope of this procedure are reported to the nominated person Andrew Doyle. He is responsible for dealing with all complaints in line with this procedure.

  • Procedure

If you have a complaint, please complete the following form which will be forwarded to Andrew Doyle to deal with.

You are able to complain about:

  • how your personal data has been processed
  • how your request for access to data has been handled
  • how your complaint has been handled
  • appeal against any decision made following a complaint.

The firm will ensure that any complaints received by you will be passed to Andrew Doyle immediately for resolution.

Complaints are to be resolved within 30 days.

Appeals on the handling of complaints are to be resolved within 30 days.

If 33Legal fails to act on a data subject’s access request within 30 days, or refuses the request, we will set out in clear and plain language the reasons it took no action/refusal. The firm will inform you of your right to complain directly to the supervisory authority. In doing so, we will provide you with the contact details of the supervisory authority and inform you of your right to seek a judicial remedy.

A more detailed description of our complaints policy and procedure can be found here

(To read our privacy policy please go here)

Name:*
Telephone No:*
E-mail:*
Address:
Detail your complaint here:*
STUDIO 6
BRIDGE STREET STUDIOS
62 BRIDGE STREET
MANCHESTER
M3 3BW
Phone: 0161 711 1299
Website: http://www.sickwhilstaway.com
Email: claimadmin@sickwhilstaway.com
Privacy Policy
Complaints
Company Reg number: 10788358
VAT number: 269 7087 51
ICO number: ZA 255562